Delivery

After your payment is authorised and verified, it can still take up to two days to process your order. This doesn’t include weekends or holidays. In the event that an item in your order is unavailable, the processing time may vary. You will receive a shipping confirmation email with your consignment (tracking) number once your order is ready for shipping. If you have any queries about your delivery after the item has been shipped, please contact the relevant carrier directly with your consignment number.
Items will not be delivered on public holidays.
Currently, deliveries can only be within New Zealand unless otherwise organised with Kiwi 4WD Explore before the purchase of the product.
If you would like to contact Kiwi 4WD Explore company to discuss options for delivery to other countries please email info@kiwi4wdexplore.co.nz.

All deliveries within New Zealand will be by Courier and direct to your door (except in some rural situations). The Courier will require a signature upon delivery. If no one is home, the Courier will leave a card requesting that you contact the Courier office either to arrange a suitable delivery time or a suitable time for you to collect the Products from the Courier office.

Special Delivery Instructions 

If you give special instructions for delivery, the Courier will deliver your Products in accordance with those instructions. Please add your special instructions in the field provided in this site when confirming your delivery address. It is important to note that, in giving special instructions, you are giving the courier permission to leave your Products without a signature. Accordingly, the Products become entirely your responsibility in the case of loss/theft/damage or otherwise.

Refund Policy

DAMAGED PRODUCT
If any Product is delivered to you in a damaged or spoiled condition, Kiwi 4WD Explore may (subject to Kiwi 4WD Explore’s agreement that such damage was caused by an act or omission by Kiwi 4WD Explore or the Courier) refund you the value of that Product determined as at the date of your relevant order or re-deliver that product.

Undelivered Product

If Kiwi 4WD Explore fails to deliver any Product ordered and paid for by you (Relevant Product), Kiwi 4WD Explore may, at your request, either:

a) subject to stock availability, deliver (at Kiwi 4WD Explore’s earliest opportunity) the Relevant Product to you at no extra cost; or

b) cancel your order for the Relevant Product and refund the actual amount paid for the Relevant Product (determined as at the date of the relevant order).

Service Under Warranty 

Proof of purchase must be provided at the time of making Kiwi 4WD Explore or its agents aware of the issue.
A written description of the issue must be provided.
The goods must be returned to Kiwi 4WD Explore at the purchaser’s cost. A charge will be made as appropriate if a return courier/transportation is required.
Repairs will be enacted with new or factory refurbished/rebuilt components and the product returned to the customer in sound working condition.
Repairs and components supplied will be warrantied for the balance of the existing warranty period.
A service charge may be applied for instances where no issue exists, for time spent on evaluation and investigation. For example where a product has been insufficiently charged and is returned under warranty for ‘poor performance’.

Contact Us

We welcome any suggestions and comments you may have about your experience at Kiwi 4WD Explore. Please also contact us if you have any questions about our Terms of Use or any queries or concerns about this Website.